I was teaching a Leading At The Speed of Trust class last week…and lunchtime I did battle with a new credit card company. I am an online banking/paying person; I pay my card off each and every month. But something was wrong…I had a balance!!! So I was on their site and was disgusted as I thought they were scamming me….not showing me my whole balance…..just what they wanted me to see to earn more interest. My New York distrust and paranoia came to bear….
I shared my situation with the class as to why the world could no longer be trusted!!!! It’s companies like this one that make it bad for everyone….etc….
The next day as class began, I hung my head and with a little bit of shame, let them know that I had a delightful conversation with a nice guy from the credit card company who sorted through the account with me, and helped me realize I just did not know how to read the statement. The tables had now turned. The company was to be trusted, but maybe not me! I quickly paid the bill in a small attempt to restore trust with him and this company.
The moral of the story: The Smart Trust Matrix is a great tool to use to STAY OUT OF No Trust, Distrust and Blind Trust. Had I really thought through how to extend trust, do the right analysis first and be open that perhaps not everyone is out to get me…..I could really be a more trusting individual and team member. But I got stuck somewhere between No Trust and Distrust….which can really create enormous Trust Taxes with everyone. I must remember to BEHAVE CONSISTENTLY to the highest level of my Integrity, and I need to make sure I have the right motive and Intent before acting….and watch those slips and slides….particularly in today’s world of mostly distrust!
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