As congressmen contemplate how to stimulate a stubbornly sluggish economy, you already know the answers to recession-proofing your career and life. I can’t tell you how many times our FranklinCovey principles have crossed my mind this past week as we watch lawmakers work towards compromise.
- Create Transparency
- Clarify Expectations
- Right Wrongs
- Get Results
- Talk Straight
- Listen First
- Keep Commitments
Just to name a few.
When the Conference Board released its 2008 CEO Challenge report (Financial Crisis Edition), I was struck by the sudden rise in rank, from 34th place to 9th, of the respondents’ perceived need for more Business Confidence.
Wait. Where else have I heard that word recently? In Stephen M. R. Covey’s book, The Speed of Trust, he defines trust as “confidence born of the character or competence of a person or an organization.” To break it down further, he subdivides character into integrity and intent and breaks competence into capabilities and results. Here are the questions he suggests to assess one’s credibility:
Are you congruent? What’s your agenda? Are you relevant? What’s your track record?
By examining the current economic upheaval through these filters, it becomes somewhat easier to pinpoint the causes of eroding credibility in the marketplace. When leaders don’t behave congruent to their values, they lack integrity. When people act on hidden agendas or leave a wrong impression on purpose, their intent is in question. Oftentimes individuals simply don’t stay relevant in their field and are bereft of the skills and talent that would afford them the right capabilities. Finally, others may be honest at the core, very capable on the surface but have no track record – they fail to consistently deliver results.
Fortunately, we’ve learned that trust and confidence can be built up faster than most people realize. When all of us – people, businesses, and governments – return to principle-based decision making and behave in ways that are trustworthy, trust itself can quickly give way to increased market confidence, more productive partnerships, and even stronger systems and institutions.
That’s The Speed of Trust!
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